⚙️ Operations (GBS) Skill Diagnostic

To provide standardized, cost-efficient business services To replace all local finance teams To eliminate all processes To increase headcount

Expected service quality and performance metrics Only salary levels Employee vacation policies Technology requirements

Control framework ensuring consistent quality and compliance Employee management system Only cost management HR policies

Consistent procedures, controls, and training Eliminating local flexibility Increasing manual work Reducing documentation

Tracks performance against SLAs and identifies improvements Replaces management Eliminates process issues Reduces staffing

Regular testing to ensure process compliance and accuracy Only final inspection Customer feedback only Annual reviews

Ensures consistency, training, and knowledge transfer Only for compliance Slows down processes Creates busywork

Ongoing efforts to enhance efficiency and quality Major overhauls only Avoiding all changes Reducing investment

Ensures timely resolution of issues and client satisfaction Creates delays Increases costs Prevents communication

People, processes, technology, and continuous improvement Only technology Only cost reduction Only hiring